What happens if your payment fails

Why payments fail

Failed charges may occur due to expired cards, insufficient funds, or changes in your payment provider. We’ll notify you right away if a payment doesn't go through.

What to do next

• Go to your account settings
• Select “Subscription”
• Update your payment method and retry

Grace period

Your subscription remains active for 3 days after a failed payment. After that, premium access will be paused until the issue is resolved.

Need help?

If your card is valid and you’re still seeing issues, contact us at hello@hikiddies.com.