Contacting support for advanced help
Need direct assistance?
If you’ve tried the help articles and still need help, our support team is here to assist with technical issues, billing problems, or anything account-related.
How to contact us
Email us at hello@hikiddies.com with a detailed description of the issue. Include screenshots or screen recordings if helpful.
What to include
- Your account email address
- Device and OS (e.g., iPhone 14, iOS 17.4)
- Steps to reproduce the issue, if possible
Response time
We typically respond within 24 hours on business days. Complex issues may take slightly longer, but we’ll keep you updated.
