What to do if the app won’t load
App not opening or stuck on launch screen?
This could be due to a corrupted install, device memory issues, or an outdated version of the app.
Quick fixes
- Restart your device
- Ensure you’re connected to a stable internet network
- Update the app from the App Store or Google Play
- If that fails, delete and reinstall the app
Will I lose my data?
No. Your account, story history, and profiles are stored securely and won’t be lost during reinstall.
Still stuck?
Contact hello@hikiddies.com with your device type and a description of what you see when opening the app.
